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0330 053 5722
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Dreams Outdoors Shipping and Delivery

Free Delivery:

At dreams outdoors we constantly strive to make your on-line shopping experience as enjoyable and easy as possible. Delivery is FREE on all orders within mainland England and Wales with our premium delivery service. For the Scottish Mainland and other off shore locations, including the Isle of Wight, additional charges will apply, we recommend that you call us prior to placing your order.

 

Delivery:

All items can be delivered Monday to Sunday between the hours of 8.00am and 8.00pm, we will call you or text you once delivery date has been confirmed , express delivery or Saturday delivery can be arranged with 50 GBP sur charge .

Our Delivery team will contact you directly on the telephone number you provide to schedule a delivery date. Our delivery driver will also contact you around 30 minutes before delivery. Please ensure we have a contact telephone number and email address as failure to supply these may lead to a delay in your shipment. Delivery will be made by our professional dedicated couriers. Small items will be delivered by parcel couriers direct to your door and larger items will arrive with either our 1 or 2 man team depending on size of your order.

Additional Delivery Information:

We can only carry the delivery to ground floor only , if you need the items to be left in your garden or neighbour , please send us e-mail to info@dreamsoutdoors.co.uk

Can I change my delivery address?

Yes. Just contact us and we’ll update your details. You can do this at any time up until 48 hours before we dispatch your items for delivery from our UK distribution centre. If your items have already been dispatched, changing your address isn’t usually possible and you may be charged for arranging re-delivery.

Can I receive my delivery at weekends?

Yes. We can deliver 7 days a week between the hours of 8am and 8pm. For weekend deliveries an additional fee applies of £50.

What happens if I am out when the delivery arrives?

The driver will leave a card and chargeable re-delivery will apply. But we can leave your items with a neighbour if a pre agreement to do so is in place, and please send us e-mail to info@dreamsoutdoors.co.uk to state that you are allowed us to leave the items into safe place .

Can I have a specific time for delivery?

We cannot provide an exact delivery time due to the variances in traffic and destination from our warehouse, the driver will call ahead usually 30 minutes before arrival.

Any Further questions ?

If you have additional questions, please contact us on 0333 241 3060 or info@dreamsoutdoors.co.uk